At Zaina; The Phenom, we strive to ensure your complete satisfaction with every purchase. Our return policy is designed to be fair, transparent, and customer-friendly. Please take a moment to familiarize yourself with our return guidelines:

Eligibility: We accept returns for items within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Initiating a Return: To initiate a return, please contact our customer service team admin@zainathephenom.com or +12063972306. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process.

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service for returns.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide instructions for returning the item.

Exchanges: Unfortunately, we do not offer direct exchanges. If you need a different size or item, please follow the return process, and then place a new order.

Final Sale Items: Certain items may be marked as final sale and are not eligible for return. Please check the product description for details.

Zaina The Phenom values your satisfaction, and we are committed to addressing any concerns promptly. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

Thank you for choosing Zaina The Phenom!